Suicidal Counselling

Terms And Conditions

Terms and conditions

Your use of this website- samarthapp.com and its services shall be governed by the following terms and conditions; please be careful in reading them. By using this website/app, or its services, you have perused and agreed to all the terms and conditions stipulated hereby. These serve as a legal agreement between you and SamarthApp; you should not use this website/app shall you feel otherwise.



We own the rights to make amendments to these t
erms at our discretion and without notification. This agreement overrides any previous rendering of the same.

Introduction

SamarthApp is an online platform that caters to individuals looking to pursue mental health services from professionals. Individuals may engage in the activities of browsing through a list of services provided, requesting a callback/chat, booking a set of 5 or 10 sessions (which they may then redeem as they require), and reading blogs. To experts and seekers alike, it delivers accessibility and resolution. SamarthApp engages in providing mental health services to seekers. However, the organization is not responsible for any kind of malpractice by therapists/experts.

Terms of Use

  1. You may only use the website/app lawfully for its intended purposes as stated in this agreement.

  2. You may not exercise any malicious activities toward the platform or any associated member.

  3. As an expert, you may not disclose any confidential or copyrighted information relating to business, sensitive personal information, or any other information, a breach of which may interfere with SamarthApp’s legal, professional, or ethical pursuits.

  4. By registering with SamarthApp, you have granted us permission to reach you through call/SMS/email/location regarding transactions, notifications, and other services.

  5. You are encouraged to individually verify any information on this website.

  6. If you are in danger or suicidal, promptly contact our expert team.


Intellectual Property Rights

Any content (including personal data) you upload on this platform will be considered your intellectual property and you shall hold the rights to it. You shall not upload any content that is defamatory/libel, threatening, profane, or misleading. Discovered otherwise, SamarthApp reserves the rights to terminate your account and/or take legal action.


SamarthApp holds the intellectual property rights to any other content published on this platform and you may not distribute it or use it for commercial purposes. You may not:


  • Publish any material in the original or an altered form

  • Disseminate, reproduce, modify, or sell any material for personal or commercial purposes

  • Use the platform in a way that is damaging to the website or to an individual or a group of individuals, or restricts user access

  • Make use of the platform for any kind of personal advertisement/marketing or upload links to third-party websites

  • Engage in any data mining or harvesting activities on this platform

  • Attempt to access and/or disclose any material nonpublic information (MNPI) that may be damaging to SamarthApp

  • Proceed to impersonate SamarthApp or carry out transactions on its behalf

For Experts

We recommend you to be honest about any personal/academic/professional information you upload in order to maintain the authenticity of this platform. By uploading false information on your profile, you risk voiding your engagement with us.

Ratings and Reviews

This platform implements a system of ratings and reviews for our team to curate a better and trustworthy experience for seekers.

Privacy Policy

To your profile, you may add your name, picture, and email address. You may also set a login password.

SamarthApp will never distribute your personal information to experts except your name, phone number, and location. We may however be legally required to communicate your information under situations involving law and jurisdiction.

Any communication between you and an expert through call is private and is not monitored by SamarthApp. We do not record your calls.

We may collect your IP address and transaction details. We may also place cookies on your machine for a better, personalized experience of the platform.

You have the option to terminate your account with us as you see fit.

Limitation of Liability

Consequences and compliance of the services availed through experts contacted through this platform are solely at your discretion and neither SamarthApp, nor any of its members/employees shall be held liable for anomalies. You hereby indemnify SamarthApp against any liabilities that may arise in the event of your use of this platform in a way that violates these terms.

SamarthApp also renounces liability to any errors in content published on the platform.

Payment

You shall avail services on this platform by making a payment as mentioned against the service on the checkout page.


You are encouraged to support non-solicitation by refraining from making the payment directly or through a medium outside of this platform. You can, however, choose to do it at your own risk.

Refund Policy

If, in unforeseen circumstances, you are unable to avail the services of an expert, the amount will be reimbursed to you within 15 working days if eligible for a refund. Eligibility criteria include:


  • Unavailability of an expert

  • If you don’t listen from the expert in 48 hours since you’ve made the payment to book a session/callback/chat

  • If your transaction fails but the amount is deducted from your account


In addition to the conditions mentioned above, you also follow the terms and conditions of our payment partner, RazorPay.


In case you haven't received a refund within 15 working days, try contacting your bank. If you're still clueless, drop us a mail at info@samarthapp.com






These terms and conditions align with the laws of the governing state and by using this platform and/or its services, you accept these terms and agree to follow them lawfully and ethically.

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